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3PAR® Central is an integrated support infrastructure that combines integrated processes, tools, systems, people, and partners working collaboratively to ensure an excellent customer service experience, every time.
The elements of 3PAR Central all work in unison, guided by the belief that a customer problem is everyone’s problem.
- 24x7 Support Centers
- Engineering, Technical, and Field Support
- Technical Account Managers and Systems Engineering
- Vendor and Alliance Partner support interface
- Online, up-to-date documentation and training
- Systems and processes that allow a 360° view of the customer
- Strict escalation processes
From the field support personnel onsite replacing parts to the remote experts directing service actions, 3PAR manages the entire support process and takes ownership of problem resolution by engaging the necessary resources at the right time.
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