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3PAR Central Global Support Service Tools Support Network Maintenance & Support

Home > Services & Support > Global Support

3PAR Global Support Delivery

3PAR^® offers a global support infrastructure that leverages advanced system and support architectures for fast, predictive response and remediation. This includes a self-healing array with advanced error isolation and secure networking to centralized experts for diagnosis, escalation, repair, and performance of onsite maintenance.

Typical vendor service and support models use a traditional approach, whereby vendors place a large number of people in the field and on site—all of whom must be continually trained and retrained to deliver acceptable levels of system availability.

3PAR leverages an advanced service delivery model that employs the expertise of highly trained support engineers whose capabilities are extended remotely by an advanced, next-generation toolset. Onsite technicians are complemented by these highly experienced experts through the 3PAR Central infrastructure.